Toronto Paramedic Services’ Communication Centre achieves world-class accreditation

At an April 10 ceremony at Toronto Paramedic Services’ Headquarters, Chief Gord McEachen accepted an award from the International Academies of Emergency Dispatch (IAED) that makes Toronto Paramedic Services’ Communications Centre the 122nd Accredited Center of Excellence (ACE) in the world. This recognition signifies that Toronto Paramedic Services’ Communications Centre meets an internationally benchmarked standard of quality when handling all 911 emergency medical calls.

“This is the fourth time the Toronto Paramedic Services’ team has earned this honour,” said Jerry Overton, president of the IAED. “The emergency medical dispatchers in this communications centre are part of a small, elite group of first responders around the world to earn this recognition.”

In addition to the communications centre receiving the IAED accreditation plaque, 22 Toronto Paramedic Services’ employees received an additional recognition certificate from Chief McEachen. The certificates were awarded to each of them for achieving and exceeding the individual performance standards for 911 call-taking using the Medical Priority (MPDS) protocols. These employees achieved the highest standards of adherence to the protocol and therefore contributed to achieving the service’s re-accreditation.

“I am extremely proud of the exceptional level of emergency medical care our call-takers and dispatchers provide to 911 callers in the City of Toronto,” said Chief McEachen. “It is always fulfilling to receive affirmation from those outside of the organization that our employees provide exemplary care to over 800 callers every day.”

The IAED was established in 1988 and is a standard-setting organization for the field of emergency medical dispatch. It is located in Salt Lake City, Utah. There are currently 194 Accredited Medical Centres of Excellence in the world. Sixteen of them are in Canada.

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